Frequently asked questions.

Orders typically ship within 3-7 business days. Once shipped, you will receive a tracking number via email. Most orders arrive within 5-10 business days depending on your location.

Yes! We offer free standard shipping on all orders over $75. Orders under $75 have a flat shipping rate calculated at checkout.

Absolutely. Once your order ships you will receive an email with your tracking number. You can use this to follow your package every step of the way.

We offer easy 30-day returns on all items. Products must be in their original condition and packaging. To start a return, contact us at info@serenityandcohome.com with your order number.

We are so sorry if this happens. Please contact us within 48 hours of delivery with photos of the damage and your order number, and we will make it right immediately.

Yes. If you would like to exchange a product, please contact us and we will help you find the right piece for your space.

Every product in our store is reviewed for texture, tone, and visual stimulation before it is added. We look for soft materials, muted colors, and minimal patterns that support a calm, grounded environment without a clinical or institutional feel.

Not at all. While we curate with sensory comfort in mind, every piece in our store is designed to be beautiful and liveable for any home. Calm is a vibe everyone deserves.

Yes! Our Sensory Style Guide walks you through how to create a calm, grounding space at home using color, texture, lighting, and layout. You can find it in our navigation under Sensory Guide.

You can reach us by email at info@serenityandcohome.com or by phone at 904-231-8466. We are available Monday through Friday, 9am to 5pm EST and typically respond within 1-2 business days.

We are an online-only store. This allows us to offer a wider range of thoughtfully curated pieces and keep our prices accessible. Our mailing address is 13475 Atlantic Blvd Unit 8, Jacksonville, FL 32225.