Shipping policy

We want your order to arrive safely and as quickly as possible. Here is everything you need to know about how we ship.

PROCESSING TIME
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Orders are processed within 2-3 business days before they ship. Please note that we do not process orders on weekends or holidays. Some items, such as custom or made-to-order pieces, may require additional processing time — if this applies to your order, we will let you know.

SHIPPING TIMES
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Once your order has shipped, standard delivery within the United States and Canada takes approximately 2-7 business days. Delivery times may vary depending on your location and any carrier delays outside of our control.

You will receive a tracking number by email as soon as your order is on its way.

WHERE WE SHIP FROM
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We ship from multiple distribution centers across the United States, which allows us to get your order to you as efficiently as possible.

MULTIPLE PACKAGES
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To get your order to you as quickly as possible, items may ship separately from different locations. If this happens, you will receive a separate tracking number for each package. Do not worry if one arrives before the other — everything is on its way.

SIGNATURE UPON DELIVERY
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Most orders shipped via FedEx, UPS, or USPS do not require a signature upon delivery, so you do not need to be home when your package arrives.

PO BOXES
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We can ship most items to PO Boxes. However, larger items — including furniture — cannot be delivered to a PO Box. If your order includes an item that is not eligible for PO Box delivery, we will reach out to you before processing your shipment to arrange an alternative.

QUESTIONS ABOUT YOUR ORDER
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If you have any questions about your delivery or need help tracking your order, we are always happy to help. Reach out to us at info@serenityandcohome.com and we will get back to you as soon as possible.